Here you’ll find answers to the most common questions. Something missing? Feel free to write to us via the contact page.
How much does shipping cost?
Standard shipping is free on every order (5–8 working days). Express shipping costs €4.99 (3–5 working days). We only deliver within Germany.
How long does delivery take?
Standard: 5–8 working days, Express: 3–5 working days. The time counts from receipt of payment and includes 1–2 working days of processing.
Can I track my parcel?
Yes. As soon as your parcel is on its way, you’ll receive an email with the tracking number.
How can I pay?
You’ll see the available payment methods at checkout. Planned are bank transfer (prepayment), PayPal, credit and debit card, Apple Pay and Google Pay. More under Payment methods.
Why is there no VAT?
We are a small business under § 19 UStG. That’s why we don’t charge VAT. Our prices are final prices.
How do I withdraw from my order?
You have a 14-day right of withdrawal. The easiest way is via Withdraw from contract or by email to support@furrymart.shop. You bear the return shipping costs.
My order arrived damaged. What now?
Please send us photos of the packaging and goods with your order number to support@furrymart.shop. We’ll take care of a replacement or refund.
Which collar size fits?
Measure the neck with a soft tape measure and add about two fingers’ width of room. You’ll find the adjustment range in the technical details.
Why do cat collars have a safety buckle?
If a cat gets caught somewhere, the buckle opens under pull – so it can free itself.
Are the toys suitable for children?
No. Our toys are pet toys. Ideally play together with your pet and replace damaged toys.
Will I get an invoice?
Yes, you’ll receive your invoice by email.
Can I change my order?
Write to us as soon as possible. As long as the order hasn’t been shipped yet, we can usually still change it.
How can I reach you?
By email to contact@furrymart.shop or by phone at +49 6201 560900, Mon–Fri, 9 am–5 pm. We reply within 24 hours on working days.